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August 25, 2020

Diversity and Inclusion By Design

Though executives tend to think—and want to believe—they’re hiring and promoting fairly, bias still creeps into their decisions. They may use ambiguous criteria that amplify unconscious biases such as conformity and personal similarity bias which… Continue Reading

Getting a Return On Your Journey Mapping Project
August 13, 2020

Getting a Return On Your Journey Mapping Project

With customer shifts to digital delivery channels, companies are putting more emphasis on creating better digital experiences.  Most companies spend too much time fixing the bad parts of an experience and would be better off… Continue Reading

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August 5, 2020

Is Adaptability More Important Than Cultural Fit

A recent article in Harvard Business Review (HBR), suggests that hiring employees who share similar values is especially beneficial for retention - contributing to a stable and committed workforce - but is less important to… Continue Reading

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