With more and more businesses moving to online platforms, it’s important to ensure that you have a channel available for a majority of your customers by recognizing that they have different experiences and behaviours. Customers… Continue Reading
I’m neither a graphic designer nor an artist, and to be completely honest, I can’t even draw a circle that comes close to round. I tried my hand at Adobe Photoshop a couple of times,… Continue Reading
https://youtu.be/f-OIICQr2qs Welcome to the fourth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 4 of this… Continue Reading
In traditional economics, there is a clear distinction between products and services. Products are tangible and consumable — clothes, cars, or televisions, for example. Services on the other hand are exchanges that are intangible and… Continue Reading
#1. You hired data scientists because it was the Sexiest Job of the 21st Century Back in 2012, Data Scientist was named “The Sexiest Job of the 21st Century” by Harvard Business Review. After… Continue Reading
