Customer satisfaction is the pillar of almost all successful businesses. Many people may say that a satisfied customer is a happy customer, but this isn’t necessarily true. While satisfaction can provide a momentary feeling after… Continue Reading
https://youtu.be/Dc-vEf2jfhI Welcome to the fifth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 5 of this… Continue Reading
Have you ever watched a movie and wished for the past 90 minutes of your life back? There have been countless times where that has happened to me, and at times you can’t help but… Continue Reading