It’s no secret that we love and appreciate our clients, but here’s five reasons why they continue to choose Impact Signal.
1. We are friendly and approachable
We pride ourselves on our down-to-earth and transparent personalities so that we make a connection with you! Creating a one-on-one, personable relationship with our clients is a must for us as it provides trust and deepens connections. We advocate for human-centric design, and a vital stake in that is knowing your clients and customers.
2. We understand your needs
We understand our clients and their customers by looking at data and conducting qualitative research. As we work with our clients, we can even take it a step further by interviewing and reviewing customers that don’t currently use the client’s product or service. This allows us to predict certain user behaviours that are important to your business. By doing this, we are able to understand what the customer wants and how to achieve it through an effective business model. We also engage in service flow prototyping so that our clients find the right way to test their service before investing in their final service experience.
3. We offer a personalised design method
Every company has its differences, as does every customer – that’s why our work is personalised to your service and yours only! We can choose from a variety of tools and methodologies to achieve your goals. We can use user profiling to deliver solutions that match your customer’s demands, so that they can make a deeper connection with your company. Working with journey mapping and service blueprinting, we can map how new and existing customers interact with your service and uncover the goals, emotions, successes and downfalls of the journey. Furthermore, we are flexible and easily able to adapt to any project changes that may arise, in order to deliver results.
4. We have the experience
Our founding partners have worked with companies and organisations such as BMS, Moderna, RBC, CIBC, TD, Government of Canada, TTC, York Region Transit, B.C. Wildfire Service and many more. Each of our team members and associates bring their own unique talents into our projects, from service design to consulting to data analytics to location intelligence. Organisations large or small can benefit from the services Impact Signal has to offer. The best customer experiences are created with a deep understanding of client-side and user-side challenges and finding the right team.
5. We measure results
Our goal is to make sure you’re happy with the results of our services — whether that is a customer journey map, providing insights from deep diving into data, or recommending an all new customer experience. Throughout the roadmap phases, we are able to track goals and outcomes. With KPI metrics and deep diving into analytics, you’ll have the informative insights to make impactful decisions to keep your company on the track to success.
We want to see your company grow and succeed, and that’s why we’re here to ensure that it doesn’t stop after we complete our deliverables.
Interested in becoming a loving client too? Email us at email@example.com to get in contact with us!