“As a CX professional with a background in analytics, design and technology, I approach problems using a perspective that combines all three.”
Using analytics and human-centred design techniques, I help companies create products and experiences that truly matter — for their business, employees, and customers. My project teams have won global awards from the Service Design Network and Fast Company for innovative design. I understand how to think strategically and execute tactically. Lessons learned on dozens of projects delivered for my clients.