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April 11, 2022

Coffee Chats: Maggie Cheung – Episode 5

https://youtu.be/Dc-vEf2jfhI Welcome to the fifth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 5 of this… Continue Reading

March 15, 2022

Coffee Chats: Troy Winfrey – Episode 4

https://youtu.be/f-OIICQr2qs Welcome to the fourth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 4 of this… Continue Reading

February 21, 2022

Coffee Chats: Hector Crespo – Episode 3

https://www.youtube.com/watch?v=-kxrwbCU9H8 Welcome to the third episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 3 of this… Continue Reading

November 25, 2021

Coffee Chats: Derek Siew – Episode 2

https://youtu.be/x9E9DgXBQdA Welcome to the second episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 2 of this… Continue Reading

November 4, 2021

Coffee Chats: John Wallis – Episode 1

https://youtu.be/-jwboK478UU Welcome to the first episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 1 of this… Continue Reading

November 1, 2021

Providing Perspective for the Rotman Business Design Club Case Competition

The Rotman Business Design Club (student-led club) organized a case competition for Business Design and Analytics students on October 26, 2021. The challenge revolved around leveraging Machine Learning to optimize churn for a telecom company. … Continue Reading

March 18, 2020

Design Centred Approach to AI Workshop Review

On February 18th, 2020, we held one of our Design Centred Approach to AI Workshops as part of an initiative to educate our network of great contacts. We hosted participants at the office of INTERSECT, who generously sponsored one of their training rooms. Participants came from a wide range of backgrounds, including human resources, design, telecommunications, data science, insurance, cloud-computing,… Continue Reading

January 8, 2020

Design Centred Approach to AI Workshop (February 18, 2020 – Toronto)

Knowing when to use data analytics becomes a key component to awaken your mindset and teach you how to apply actionable solutions. REGISTER FOR THE WORKSHOP Design Centred Approach to AI Today’s organizations are fast-paced, looking for optimizations, and are becoming increasingly challenged with solving complex problems in a collaborative way. Combined with the power of data analytics, design thinking… Continue Reading

March 25, 2019

Criminnovation Challenge: Participant Perspectives

By Nithin Paul Elbin and Jacqueline Cole, Wilfred Laurier students The Criminnovation challenge enabled students to think critically of social issues in their community, and design solutions to address these issues. It was also aimed to connect students to faculty, mentors, and community representatives to assist them in the creation of their solutions. We initially assumed that the citizens of Brantford… Continue Reading

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