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Blog

June 3, 2022

4 Service Design Strategies That May Work For Your Company

Experience. Positive experience.  A positive experience creates value. A positive experience fosters loyalty. A positive experience is the difference between good and great. You need to create a positive experience for your stakeholders. But how?… Continue Reading

April 11, 2022

Coffee Chats: Maggie Cheung – Episode 5

https://youtu.be/Dc-vEf2jfhI Welcome to the fifth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 5 of this… Continue Reading

March 17, 2022

The Brilliance of Canva: My User Experience Story

I’m neither a graphic designer nor an artist, and to be completely honest, I can’t even draw a circle that comes close to round. I tried my hand at Adobe Photoshop a couple of times,… Continue Reading

March 15, 2022

Coffee Chats: Troy Winfrey – Episode 4

https://youtu.be/f-OIICQr2qs Welcome to the fourth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 4 of this… Continue Reading

March 3, 2022

This is What Your Product KPIs are Missing

In traditional economics, there is a clear distinction between products and services. Products are tangible and consumable — clothes, cars, or televisions, for example. Services on the other hand are exchanges that are intangible and… Continue Reading

February 21, 2022

Coffee Chats: Hector Crespo – Episode 3

https://www.youtube.com/watch?v=-kxrwbCU9H8 Welcome to the third episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 3 of this… Continue Reading

February 10, 2022

5 Reasons Why Our Clients Love Us!

It's no secret that we love and appreciate our clients, but here's five reasons why they continue to choose Impact Signal. 1. We are friendly and approachable We pride ourselves on our down-to-earth and transparent… Continue Reading

productivity
August 16, 2021

“That will never work”: What to do to win people over

When you are designing a service that seamlessly weaves together multiple channels and touchpoints – what we call an omni-channel experience - it’s neither realistic nor advisable to launch all at once. It’s simply too… Continue Reading

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July 21, 2021

The Value of Design for Companies

Introduction Design thinking continues to be a hot topic. Many businesses have heard that design thinking is a good thing and understand intuitively that working with your customers can deliver better products and services.  However,… Continue Reading

July 7, 2021

The Design Thinking Process

Introduction Design thinking has become essential when developing innovative ideas.  This structured process of innovation has its roots in lessons learned from successful designers. Unfortunately, when most people think about innovation, they attribute their experience… Continue Reading

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