https://www.youtube.com/playlist?list=PLOY3rSLMX0r1BO6gdnycRmWcxJbB_ietl Welcome to the eleventh episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In this episode, we welcome… Continue Reading
https://www.youtube.com/playlist?list=PLOY3rSLMX0r0l9g6WuVyKYMzcrbfqU78J Welcome to the tenth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In this episode, Everton Lewis,… Continue Reading
An updated version of our blog post from June 4, 2020. I started out as an analytics guy, thinking that all of the important answers were in the numbers. The answers were waiting to be… Continue Reading
https://youtu.be/EweXzFVbO_sWelcome to the ninth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys.In this episode, Everton Lewis, Partner at… Continue Reading
https://youtu.be/7777_9IlGzAEverton Lewis (Partner at Impact Signal) speaks about the best practices for human-AI interaction (HAX) design. Many companies are incorporating new AI tools into their workflows. In these integrations, there are many challenges to using… Continue Reading
https://youtu.be/gZBNPTHdSXgEverton Lewis (Partner at Impact Signal) speaks about the business value of design. Designers excel in a multitude of abilities. However, they often struggle to put design value into a business perspective. It is important… Continue Reading
https://youtu.be/tuwZghc7UTMWelcome to the eighth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys.In Episode 8 of this series, Everton… Continue Reading
As companies and organizations continue to navigate the ever-changing digital landscape, the importance of having a solid service design strategy has never been more crucial. Hiring a service design consultant like Impact Signal can provide… Continue Reading
A process map and a journey map are tools used to visualize and understand the steps and interactions involved in a particular process or experience. However, the main difference between the two is the focus… Continue Reading
https://youtu.be/2HnI-LUkT8Q Welcome to the seventh episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 7 of this series, Everton… Continue Reading
