April 22, 2022

Are your customers happy, or just satisfied?

Customer satisfaction is the pillar of almost all successful businesses. Many people may say that a satisfied customer is a happy customer, but this isn’t necessarily true. While satisfaction can provide a momentary feeling after… Continue Reading

March 1, 2022

You’re Not in a Data-Driven Culture if Either of These Two Describes Your Organization

  #1. You hired data scientists because it was the Sexiest Job of the 21st Century Back in 2012, Data Scientist was named “The Sexiest Job of the 21st Century” by Harvard Business Review.  After… Continue Reading

March 7, 2019

Criminnovation Update

“Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.” – John Maxwell What a great weekend we had at the Criminnovation event, held at Laurier’s new Brantford campus. The last time I visited Brantford, I remember their downtown storefronts were boarded up and barren. Such a sad scene for the Great… Continue Reading

February 14, 2019

The Criminnovation Challenge

We’re excited to announce our participation in Laurier’s 2019 Criminnovation Challenge! The event runs from Friday, March 1st, 4:00 PM to Sunday March 3rd, 4:00 PM. About the event The Criminnovation Challenge is a "hackathon" style event for students to form interdisciplinary teams for the purpose of tackling societal issues related to Criminology. Faculty members will act as mentors, offering… Continue Reading