Coffee Chats: Hector Crespo – Episode 3


Coffee Chats: Hector Crespo – Episode 3

February 21, 2022

Welcome to the third episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys.

In Episode 3 of this series, Everton Lewis, Partner at Impact Signal sits down with Hector Crespo, Head of Strategic Design at RBC Ventures to talk about operating a design team successfully, building individual trust, finding insights through research, and mitigating risks.

Watch more Coffee Chat videos on our YouTube channel!


  • Everton Lewis approaches business problems using a perspective that combines design, analytics, and technology. He has guided clients during several large-scale business and technology transformations establishing himself as a trusted advisor. He has an MBA from the Richard Ivey School of Business and has lead project teams that have won global awards from the Service Design Network and Fast Company for innovative design.


Leave a Reply

Related Stories

March 18, 2020

Design Centred Approach to AI Workshop Review

"This workshop was built off of our experiences while working with clients"