Working with the product management team to engage the right people and gather the right data for decision-making.
How do we analyze our data to identify the right customer problems to solve?
How can you manage costs and deliver an experience users will value?
How can we define a vision that everyone understands and works toward?
By gathering and organizing information in a structured way to move beyond assumptions. We complete studies of small groups and large groups to help you make informed decisions.
Define important differences in users through interviews, small group sessions, and system data analysis.
Learn about customers that don’t choose your product or decide to leave your product.
By connecting with key people across your business and end users we prioritize changes to your service. We help you facilitate the difficult conversations that lead to agreement on service cuts, enhancements, or alternative delivery paths.
Explore ways to improve (or create) a service experience to meet customer and business goals
Align on the resources and path to meeting customer and business goals.
By collaboratively engaging with users, employees, and other stakeholders we define the product vision. We visually communicate the vision and test it with key people in the organization.
Create images of a service experience for discussion of the current state or future desired state.
Find ways to test a service before spending large amounts of money to build the final service experience.
Take a deeper look into some of our projects and client collaborations that we’ve been a part of and learn how our approach drive results.