Find your impact.

United by a common goal we work with your team to answer important questions about your business services.

 
User Design

Our Service Focus Areas

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User Insights

How can you better serve your users?

Server

Service Prioritization

How can you reduce costs and deliver a valued user experience?

User

Service Modelling

How can you expect customers to interact with your services?

How can you better serve your users?

By working directly with users, our team helps you move beyond assumptions. We offer a complete service and study of both small and large groups to help you make informed decisions.

Difference

User Insights

User Profiling

Define important differences in users through interviews, small group sessions, and system data analysis.

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User Insights

Location Profiling

Summarize important characteristics of users from a location to identify unique needs or differences from other locations.

How can you reduce costs and deliver an experience users will value?

By connecting with key people across your business and end users we prioritize changes to your service. We help you facilitate the difficult conversations that lead to agreement on service cuts, enhancements, or alternative delivery paths.

Difference

Service Prioritization

Decision Factor Analysis

Estimate the impact on business metrics of changes to a service or product experience

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Service Prioritization

Service Delivery Optimization

Explore ways to improve a service experience to meet customer and business goals

How can you expect customers to interact with your services?

By engaging with users, user data, and front line employees we define the service interactions important to your business. We help you make predictions about user behaviour by looking at your data, service heuristics and human behavioural patterns.

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Service Modelling

Predictive Behaviour Modelling

Recognize behaviour patterns in user data and use the patterns to plan for the future.

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Service Modelling

Journey Mapping

Create images of a service experience for discussion of the current state or future desired state.

Component

Service Modelling

Service Prototype Testing

Find ways to test a service before spending large amounts of money to build the final service experience

Projects

See what we’ve been working on

Take a deeper look into some of our projects and client collaborations that we’ve been a part of and learn how our approach drive results.

Learn more about our projects

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