Service Flow Prototyping 

Find ways to test a service before spending large amounts of money to build the final service experience.

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    Why does service flow prototyping matter?

    The process improves inefficient systems and avoids costly mistakes before committing large amounts of time, money or other resources.

    Service Prototyping

    What’s our process?

    We have experience with service flow prototyping for businesses and organizations. Our in-person or remote approach creates in context tests to measure interest and refine solutions.


    1. Recruit

    • Develop participant recruiting criteria.
    • Recruitment of employee and customer participants.

    2. Build

    • Large group session to define key features of the new service experience.
      Planning sessions to define prototype medium and testing plan
    • Build non-code prototype or in-person service experience for launch.

    3. Test

    • Create in context tests using prototypes to measure interest.


    • Recruitment from customer lists
      User personas or behaviour profiles are available


    • Move from assumptions based to research based decision-making
      Create alignment across the organization for changes in the service experience

    Services performed for

    Ready to start?

    Contact us to discuss how we can help you with your service prototype testing and optimization project.

      Thanks, we’ll contact you soon.