Service Flow Prototyping

Find ways to test a service before spending large amounts of money to build the final service experience.

Interested? Contact us.

Why does service flow prototyping matter?

The process improves inefficient systems and avoids costly mistakes before committing large amounts of time, money or other resources.

What’s our process?

We have experience with service flow prototyping for businesses and organizations. Our in-person or remote approach creates in context tests to measure interest and refine solutions.

1. Recruit

Develop participant recruiting criteria.
Recruitment of employee and customer participants.

2. Build

Large group session to define key features of the new service experience.
Planning sessions to define prototype medium and testing plan
Build non-code prototype or in-person service experience for launch.

3. Test

Create in context tests using prototypes to measure interest.

Assumptions

Recruitment from customer lists
User personas or behaviour profiles are available

Benefits

Move from assumptions based to research based decision-making
Create alignment across the organization for changes in the service experience