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November 25, 2019

Breaking Institutional Biases: Lessons from Working With Transportation Authorities

The larger and more complex an organization gets, the more it falls into certain patterns of behaviour. These patterns typically develop over a long period of time—years or even decades—and encompass a set of knowledge, beliefs, and behaviours that are entrenched within the organization. As time goes on, the patterns are reinforced, whether or not they are actually good for… Continue Reading

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