Find your impact.

United by a common goal we work with Marketing and Talent teams to answer important questions about business services.

 
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Our Employee and Customer Experience Service Areas

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User Insights

How can you better serve your users?

Server

Service Prioritization

How can you manage costs and deliver an experience users will value?

User

Service Modelling

How can you expect customers to interact with your services?

How can you better serve your users?

By working directly with users to move beyond assumptions. We offer a complete service and study of both small and large groups to help you make informed decisions.

Difference

User Insights

User Profiling

Define important differences in users through interviews, small group sessions, and system data analysis.

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User Insights

Location Profiling

Summarize important characteristics of users from a location to identify unique needs or differences from other locations.

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How can you reduce costs and deliver an experience users will value?

By connecting with key people across your business and end users to prioritize changes to your service. We help you facilitate the difficult conversations that lead to agreement on service cuts, enhancements, or alternative delivery paths.

Difference

Service Prioritization

Service Blueprinting

Explore ways to improve (or create) a service experience to meet customer and business goals.

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Service Prioritization

Delivery Roadmap

Align on the resources and path to meeting customer and business goals.

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How can you expect customers to interact with your services?

By engaging with users, user data, and front-line employees to define the service interactions important to your business. We help you make predictions about user behaviour by looking at data, service heuristics and human behavioural patterns.

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Service Modelling

Predictive Behaviour Modelling

Recognize behaviour patterns in user data and use the patterns to plan for the future.

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Code

Service Modelling

Journey Mapping

Create images of a service experience for discussion of the current state or future desired state.

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Component

Service Modelling

Service Flow Prototyping

Find ways to test a service before spending large amounts of money to build the final service experience.

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Projects

See what we’ve been working on

Take a deeper look into some of our projects and client collaborations that we’ve been a part of and learn how our approach drive results.

Learn more about our projects

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