It's no secret that we love and appreciate our clients, but here's five reasons why they continue to choose Impact Signal. 1. We are friendly and approachable We pride ourselves on our down-to-earth and transparent… Continue Reading
Imagine the pilot episode of an ensemble television show; you meet each character one by one, find out their storylines and woes, before they all end up at the same coffee shop discussing their days… Continue Reading
https://youtu.be/x9E9DgXBQdA Welcome to the second episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 2 of this… Continue Reading
https://youtu.be/-jwboK478UU Welcome to the first episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In Episode 1 of this… Continue Reading
The Rotman Business Design Club (student-led club) organized a case competition for Business Design and Analytics students on October 26, 2021. The challenge revolved around leveraging Machine Learning to optimize churn for a telecom company. … Continue Reading
“Will I lose my job to a robot?” This is a question we are hearing more and more as automation continues becoming more prevalent in our lives. Imagine if we had to still speak to… Continue Reading
When you are designing a service that seamlessly weaves together multiple channels and touchpoints – what we call an omni-channel experience - it’s neither realistic nor advisable to launch all at once. It’s simply too… Continue Reading
Introduction Design thinking continues to be a hot topic. Many businesses have heard that design thinking is a good thing and understand intuitively that working with your customers can deliver better products and services. However,… Continue Reading
Introduction Design thinking has become essential when developing innovative ideas. This structured process of innovation has its roots in lessons learned from successful designers. Unfortunately, when most people think about innovation, they attribute their experience… Continue Reading
Introduction In 1908, Henry Ford released the Model T, the first affordable, easy to operate, vehicle the world has ever seen. The Model T is known for putting the world on wheels1. As a result,… Continue Reading
