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November 13, 2023

Coffee Chats: Sherry Smith – Episode 11

https://www.youtube.com/playlist?list=PLOY3rSLMX0r1BO6gdnycRmWcxJbB_ietl Welcome to the eleventh episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In this episode, we welcome… Continue Reading

November 8, 2023

Service Designer Role

Position: Service Designer - Impact Signal Hourly Rate: $90 to $120 Location: Remote Application Deadline: November 16, 2023, 4:00 pm EST Is this opportunity a perfect fit for you or someone you know? Role Overview:… Continue Reading

July 14, 2023

Coffee Chats: Fonz Morris – Episode 10

https://www.youtube.com/playlist?list=PLOY3rSLMX0r0l9g6WuVyKYMzcrbfqU78J Welcome to the tenth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys. In this episode, Everton Lewis,… Continue Reading

June 13, 2023

Design and Analytics – Puzzle pieces

An updated version of our blog post from June 4, 2020. I started out as an analytics guy, thinking that all of the important answers were in the numbers. The answers were waiting to be… Continue Reading

June 5, 2023

Coffee Chats: Jayesh Srivastava – Episode 9

https://youtu.be/EweXzFVbO_sWelcome to the ninth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys.In this episode, Everton Lewis, Partner at… Continue Reading

March 14, 2023

Best Practices for HAX Design

https://youtu.be/7777_9IlGzAEverton Lewis (Partner at Impact Signal) speaks about the best practices for human-AI interaction (HAX) design. Many companies are incorporating new AI tools into their workflows. In these integrations, there are many challenges to using… Continue Reading

March 1, 2023

Business Value of Design

https://youtu.be/gZBNPTHdSXgEverton Lewis (Partner at Impact Signal) speaks about the business value of design. Designers excel in a multitude of abilities. However, they often struggle to put design value into a business perspective. It is important… Continue Reading

January 25, 2023

Coffee Chats: Adi Sharma – Episode 8

https://youtu.be/tuwZghc7UTMWelcome to the eighth episode in a series of Impact Signal Coffee Chats where we explore anything and everything about data, analytics, service design, user experiences, and customer journeys.In Episode 8 of this series, Everton… Continue Reading

January 24, 2023

How Impact Signal Delivers Value Using Service Design

As companies and organizations continue to navigate the ever-changing digital landscape, the importance of having a solid service design strategy has never been more crucial. Hiring a service design consultant like Impact Signal can provide… Continue Reading

January 13, 2023

Difference Between A Process Map and A Journey Map

A process map and a journey map are tools used to visualize and understand the steps and interactions involved in a particular process or experience. However, the main difference between the two is the focus… Continue Reading

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